For Patients and Visitors
Kindly schedule all visits to our hospital at your earliest convenience to ensure the most appropriate member of our medical team is available to address all of your questions and concerns. Scheduled visits are particularly important when you wish to speak with one of our veterinarians and/or discharge your pet from the hospital.
Additionally our doctors and staff will help you complete insurance reimbursement requests including Veterinary Pet Insurance (VPI).
Veterinary Referral Associates encourages you to visit with your hospitalized pet during our regular visiting hours. Please call in advance and speak with one of our Client Care Specialists to schedule the appointment for your visit. Our Intensive Care Ward (ICW) and Critical Care Unit (CCU) visiting hours are: 12:30 pm – 2:30 pm and 7:00 pm – 8:30 pm (daily). In addition, please understand that a member of our medical team may not be available to speak with you during your visit if you have not previously scheduled a time with one of staff.
Under special circumstances, arrangements may be made with your pet’s veterinarian for visitation outside regular visiting hours ‘” please call to consult with a Client Care Specialist who will assist you with these arrangements.
Our doctors will call you with an update about your pet at least once daily and, of course, whenever s/he has pertinent or urgent information to relay to you about your pet. We encourage you to use our voice mail extensions or email addresses (we will be happy to provide you our direct voice mail extension and/or email address at the time of your visit with us).
To request a prescription refill for your pet’s medication, please contact our office at 301-926-3300. Please note prescription refill requests submitted during the weekend will not be reviewed/processed until the following Monday.
Should you wish to refill your pet’s prescription medication during your pet’s scheduled visit with our medical team, please advise the doctor and/or his/her nurse at the beginning of your pet’s appointment. This will help to reduce your waiting time during your visit.
If a member of our medical team is not immediately available to answer your telephone call, please ask to be directed to the voice mail of your pet’s veterinarian with our hospital. Alternatively, if provided, please feel free to email your pet’s doctor directly with your questions or concerns.
Please know our medical team strives to return all non-emergency telephone/voice mail messages within 24 hours of receipt on days when we are on clinical duty in the hospital. Your patience and understanding are extremely appreciated.
Please understand that because of our staff’s numerous responsibilities to our patients and the time involved in patient care, time is somewhat limited during the day. To help our medical team provide you with the utmost compassionate care and attention, please consider the following recommendations:
- Write down your specific question(s) for the doctor prior to your arrival at the hospital
- Select one (1) family member to discuss medical matters with your pet’s doctor, or have all family members present (or on the phone), as the doctors are not typically available to speak with multiple family members at different times.
We thank you ahead of time for your patience and understanding while we strive to do our very best to take care of your beloved pet/family member.